Call Center Representative

Call Center Representative Call Center Representative

Job ID: 1355032632

Date Updated:Jun 08

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Recruiter: Beijing Tenghuidingsheng Tech.LTD. Verified company

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Salary Range :	8000 - 12000 CNY /Month	Job Location :	Hangzhou
Job Type :	Part Time	Work Experience :	No Experience

Work City : Hangzhou
Salary Range : 8000 - 12000 CNY /Month
Work Experience :No Experience
Job Type :Part Time

20 applications

Objectives of this role
1. Handle a large volume of outbound calls in a timely manner
2. Follow communication scripts and use knowledge of the products and services to go off-script when necessary
3. Identify customer needs, research issues, resolve complaints, and provide solutions
4. Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
5. Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities
1. Memorize scripts for products and services, and refer to them during calls
2. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
3. Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
4. Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
5. Create and maintain record of daily problems and remedial actions taken, using call-center database
6. Leverage data and insights gathered by the call center to recommend and influence process improvements

Language

• English, Native