Professional Services Consultant - SH Professional Services Consultant - SH

Job ID: 1355047729
Date Updated:Oct 23
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Recruiter: Xiniu Information Technologies
  • Work City : Shanghai
  • Salary Range : 25000 - 30000 CNY /Month
  • Work Experience :≥2 year(s)
  • Job Type :Full Time
Role Description:
• On-board new customers to begin their satisfactory experience.
• Responsible for maintaining client relationships post-implementation through ongoing service.
• Provide ongoing product support to our customers, and support their internal compensation projects.
• Develop rapport and credibility with Clients and HR Partners.
• Document client business processes and software system configurations.
• Conduct meetings between company representatives and customer contacts.
• Collaborate with Product Management and Technology to develop solutions for customers.
• Facilitate user acceptance testing.
• Achieve the goals, milestones, and deliverables agreed to with your customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.

Requirements:
• Bachelor's Degree (Human Resources, Math, Economics focus preferred)
• 2 years in customer-facing consultative role
• Ability to collaborate across multiple functions in serving the needs of customers
• Strong customer service, communication, and writing skills
• Intrinsic self-starter and problem solver
• Understanding of how relational databases function
• Experience as a Compensation Analyst a plus

Job highlights
Work visa Work from home opportunities Medical & accidental insurance
Language
• English, Native
  • About us
    Professional consulting firm to help client identify right foreign talents in multiple industry with proved record and high client satifiscation.
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