Job Responsibilities：
1、Closely work with dealers & clients to response all requests of price, order and after-sale service etc. and maintain a best relationship with dealer. and follow up on customer queries/problems of goods
2、Responsible for monitoring the whole progress of dealers & project orders and close order accordingly.All new materials follow up, including supplier communication and internal coordination.
3、To prepare detailed lists and pictures on all accept or send out goods .Finished the job on time with good quality, like set up customer, model, order and so on
4、Quotation and price management between dealers and oversea brand to drive a smart and efficiency sales support.
5、Warranty project follow up, solve the customer quality issue with our Sales department
6、To manage customer expectation to handle customer complaints & collect information regarding customer needs to reach maximum customer satisfaction.
7、Work with BM to provide training courses to dealers & business partners mainly focus on brand history, design concept, raw material and single pieces. The standard working process should be included as well.
8、To optimize working procedure for CSM and ensure them be executed properly.
9、Take initiative to improve the process and make changes according to requirements by management as well as customer request.
10、Follow up for invoice and collection handle
11、Collect sales statistics of key accounts, for sales status analysis and give input to Sales Manager on customers and competitive trends.
12、Other assignments by superior
Qualifications:
1. Bachelor's degree or above, strong English reading and writing skills, and strong Chinese reading and writing skills;
2. Proficient in operating Office software.
3. Have a strong interest in brand customer service and sales work;
4. Gentle personality, diligent and eager to learn, flexible, meticulous, serious, patient, responsible, with good customer service awareness and teamwork spirit;
5. Those with relevant customer service 1-2 years experience in imported furniture will be given priority.
6.Candidates must already be in China; otherwise, please do not apply for this position.
-
- Recruiter Type:
Employer
- Current Location:
Shanghai China
-
About us
MAGNIFICAT GROUP – THE CREATOR OF ASIA-PACIFIC'S LUXURY HOME FURNISHINGS LANDSCAPE
As the strategic partner of global ultra-luxury home brands in Asia-Pacific, Magnificat has cultivated an East-meets-West luxury furnishings ecosystem
through 12 years of meticulous development. Since established in Hong Kong in 2013, the Group has established strategic hubs in Beijing, Shanghai and
design capital Milan - forging a golden triangle across APAC's economic power centers that manifests extraordinary vision and unparalleled ambition. With our unparalleled channel expertise, we've built Asia's most prestigious luxury distribution network spanning 50+ Tier 1/2 Chinese cities and key
Southeast Asian metropolises. Our flagship showroom on Shanghai's Bund serves as the regional command center - not just for brand image showcase, global new product launch, design R&D and dealer training, but as the epicenter of elite gatherings. Through annual International Design Weeks and
exclusive VIP parties, we consistently engage over 10,000 ultra-HNWIs in the Yangtze River Delta, demonstrating Magnificat's undisputed authority in
luxury living.
In luxury home furnishings industry, we are committed to 4 core value propositions that deliver extraordinary living experiences:
1. TRENDSETTING VISION
Leveraging the global perspective and trend foresight of our Milan Design Center, we strategically curate our product matrix 18 months ahead of the
industry, redefining the pinnacle of home aesthetics with unparalleled foresight. 2. IMMERSIVE ARTISTIC EXPERIENCES
Our 3,000 sqm Shanghai Experience Center embodies the concept of an “Italian Home Art Gallery,” where spatial elegance and artistic inspiration
converge to offer clients an exquisite immersion into Italian refined lifestyle. 3. EXCLUSIVE SERVICES FOR THE ELITE CIRCLE
With a database of 10,000+ UHNWIs and a 90% annual engagement rate through high-profile events, we deliver bespoke services tailored to the
discerning tastes of the world’s most elite clientele. 4. END-TO-END LUXURY SOLUTIONS
From overall interior design to premium furnishings curation, we provide a one-stop premium service—encompassing design consultation, product
selection, delivery, and installation—to perfect every detail of the luxury living experience. From strategic brand architecture to the ultimate elevation of end-user experiences, Magnificat Group continues to empower global luxury home brands
with market-leading prowess, driving unprecedented value growth
Read
More >>
Sign up with Google
鼠标右键复制图像