After-sales Engineer [Ukraine] After-sales Engineer [Ukraine]

Job ID: 1355124747
Date Updated:Oct 16
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Recruiter: Beijing Meidongli Culture Communication Co.,ltd.
  • Work City : Ukraine
  • Salary Range : 12000 - 16000 CNY /Month
  • Work Experience :≥2 year(s)
  • Job Type :Full Time
Your mission：

As a Service Engineer Ukraine, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.



This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine.

Your main responsibilities：

Supporting and managing GoodWe’s after-sales activities in Ukraine.
Training and supervising the resources of Level 1 support team.
Constantly monitoring and analyzing service KPIs including customer satisfaction.
Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
Holding customer installation and service trainings, face-to-face and online.
Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.


Your Profile：

A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.
A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.
Passion for solving technical challenges.
Minimum of 3 years work experience in technical support in a technical environment.
Enjoying cross-border and international cooperation with other departments and customers.
Result-oriented and structured way of working with high service orientation.
Full professional fluency in both Ukrainian and English.
Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
Proven skills in managing after-sales service are a plus.


What we offer：

Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.

Job highlights
Work from home opportunities Flexible working hours Transportation allowance
Language
• Ukrainian, Native • English, Basic
  • About us
    Beijing Meidongli Culture Communication Co.,ltd. is a human resources company in Beijing dedicated to deliver high quality verbal English teachers to organizations and schools in China. Our center works as a link between schools and teachers. Since 2009, We provides high quality candidates for schools. To attract more applicants, most ordinary schools would like to cooperate with us in order to choose suitable foreign teachers. Therefore each year over 100 schools recruit over 200 teachers with our cooperation.
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