Job Title: Patient Care Coordinator (International & Local Enquiries)
Company: Aidencare Dental Clinic
Location: Gubei SOHO
Job Type: [Full-Time]

About Us
At Aidencare, we are dedicated to providing world-class dental care with a personalized touch. As our clinic grows, we are expanding our services to welcome patients from all corners of the globe. We pride ourselves on creating a seamless, stress-free experience from the moment a patient first reaches out to us until they walk out of our clinic with a confident smile.

The Role
We are looking for a vibrant, articulate, and highly organized Patient Care Coordinator to be the first point of contact for our patients. This isn't just a standard customer service job; you will play a crucial role in our medical tourism and local patient care pipelines.

Your main focus will be managing inbound dental enquiries and proactively calling international patients to help them plan their treatment journeys.

Key Responsibilities
First-Class Correspondence: Respond promptly and professionally to dental treatment enquiries via email, phone, and messaging platforms.
International Treatment Planning: Call and consult with patients from abroad to discuss their dental goals, explain treatment timelines, and help coordinate their visits.
Logistics Support: Assist overseas patients with scheduling appointments, understanding pre-treatment requirements, and providing guidance on local accommodation or travel logistics.
Patient Records Management: Maintain accurate records of patient communications and treatment plans in our clinic management software.
Collaboration: Liaison between patients and our clinical team to ensure accurate information and pricing estimates are provided.

What We Are Looking For
Excellent Communicator: Exceptional written and spoken English. (Bonus points if you speak a second language!)
The "Phone Voice": A warm, empathetic, and confident telephone manner. You should comfortable making international outbound calls.
Detail-Oriented: Dental treatments can be complex; you need the ability to accurately convey timelines and instructions.
Problem Solver: A proactive mindset, especially when navigating time zones and travel logistics for patients.
Experience: Previous experience in medical/dental reception, hospitality, travel coordination, or premium customer service is highly desirable, but a stellar attitude is key.

What We Offer
Salary and performance-based incentives.
Comprehensive training on dental terminology and our treatment offerings.
A supportive, friendly, and modern working environment.
Opportunities for career growth within a expanding clinic.

How to Apply
If you are passionate about helping people and want to be the face (and voice) of Aidencare, we’d love to hear from you!