About Us
We are a fast-growing consumer hardware brand selling musical instruments globally, operating primarily through DTC (Shopify) and Amazon. Q4 represents the majority of our annual revenue. We're a 4-year-old company, the biggest seller in the world of steel tongue drums, growing at a 3-5x year-over-year pace.

The role
You will be our on-the-ground representative in China and the bridge between our business and our factories, reporting to our Supply Chain Lead in Europe. This is a hands-on, high-ownership role, not a full-time QC inspector role: routine inspections are outsourced, but you go to the factory floor when it matters.

Responsibilities
- Factory relationship management: day-to-day contact for all factories, regular (often short-notice) factory visits, building relationships with production leads and owners
- Production oversight and quality: track production against timelines, define what QC agencies check and review their reports, investigate quality issues, find root causes and drive corrective actions
- Maintain acceptance criteria for sound quality, paint/finish, packaging and accessories
- Supply chain coordination: track POs from factory to shipping, coordinate container loading and inbound logistics, manage accessory sourcing (bags, mallets, music books, etc.), flag delays early
- Commercial discipline: check PO pricing against contracts, support negotiations on price, payment terms and MOQs, flag invoice anomalies
- Support new product development: samples, prototypes, new SKU launches, packaging and accessory specs
- Organise and host team visits to China 2-4 times a year

Requirements
- 3-5 years in factory-facing roles (supply chain, vendor management, supplier quality, sourcing or procurement) in consumer hardware or consumer goods manufacturing
- Strong hands-on physical product QC experience and significant time on factory floors
- Experience working with multiple factories, production ramps or quality escalations
- Native Mandarin and professional working English (email, Slack, video calls)
- Based in China, ideally Guangdong (Shenzhen, Dongguan, Guangzhou) or a major travel hub
- Able to travel to factories in Guangdong, Zhejiang and Shandong at short notice (sometimes 24-48 hours), frequently from April to October
- Commercially aware, proactive, direct but diplomatic, strong root-cause problem solver

What we offer
- Competitive salary depending on experience
- Performance bonuses and 13th-month salary
- All work travel paid
- Work from home with flexible hours between trips
- The chance to grow with a fast-scaling global brand