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Merchants Complaint Support Merchants Complaint Support

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Job ID: 1355095415

Date Updated:Jan 16

Merchants Complaint Support

XCloud Games Verified company

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Recruiter: XCloud Games Verified company

Salary Range :	2000 - 2500 CNY /Month 333.33 - 416.67 USD /Month	Job Location :	Beijing
Job Type :	Internship	Work Experience :	≥1 year(s)

Work City : Beijing
Salary Range : 2000 - 2500 CNY /Month
Work Experience :≥1 year(s)
Job Type :Internship

11 applications

⚫ Handling customer complaints from channels and coordinating with relevant departments (Channels, Finance, Tech) to ensure efficient resolution.
⚫ Documenting, analyzing, and archiving complaints, generating actionable reports.
⚫ Assisting in the development and optimization of complaint handling processes and SOPs to improve overall efficiency and customer satisfaction.
⚫ Providing effective solutions and recommendations for complex or cross-departmental complaints.
⚫ Maintaining professional and transparent communication with internal teams and external clients.

Job highlights

Flexible working hours

Language

• English, Fluent • Portuguese, Fluent • Chinese, Advanced

XCloud Games
Recruiter Type: Employer
Current Location: Beijing China

About us
Pagsmile is a PSP (Payment Service Provider) mainly focused on acquiring and cross-border payments. We have headquarters in Beijing and Sao Paulo. We have offices all around the world, for example, in Latam we have operations in Mexico, Colombia, Peru, Argentina, and Chile. In Europe we are openning an office in Netherlands, and in South East Asia we cover practically all the region.