Customer Success Manager Customer Success Manager

Job ID: 1355126069
Date Updated:Oct 29
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Recruiter: Kaiyan Medical
  • Work City : Shenzhen
  • Salary Range : 20000 - 35000 CNY /Month
  • Work Experience :≥5 year(s)
  • Job Type :Full Time
Serve as the core liaison between the Shenzhen factory and international clients (primarily European and American markets), responsible for daily communication, demand confirmation, progress alignment and issue coordination.
Track the full order lifecycle covering sampling, quotation, order placement, production scheduling, manufacturing, quality inspection, shipment and customs clearance through to after-sales service, to guarantee on-time, on-spec and full-quantity delivery.
Maintain client relationships to boost customer satisfaction and repeat purchase rate; collect client feedback and communicate with internal R&D, Product and Quality teams to drive product optimization.
Support BD and sales teams by preparing English proposals, quotations and technical documents; participate in overseas exhibitions, client visits and video conferences.
Coordinate cross-functional teams including R&D, Engineering, Quality, Supply Chain and Logistics to resolve client issues (technical, lead-time and after-sales matters) in a timely manner.

职位要求
Bachelor’s degree or above. Fluent English (spoken & written) with the ability to communicate with overseas clients without barriers.
At least 5 years of working experience in overseas customer success, foreign trade merchandising or project management; candidates with experience in medical devices, beauty equipment or hardware industry are preferred.
Familiar with ODM/OEM business model for medical devices; basic knowledge of MDR, FDA and NMPA compliance requirements is a plus.
Excellent communication, coordination, time management and problem-solving skills. Detail-oriented, self-driven and able to work under pressure.
Prior experience with phototherapy / medical beauty equipment is preferred. Occasional business trips (domestic & overseas) are acceptable.

Job highlights
Work visa Paid annual leave
Language
• English, Fluent • Chinese, Conversational

  • Kaiyan Medical

  • Recruiter Type: Employer
  • Current Location: Shenzhen China
  • About us
    Founded in Shenzhen in 2009, KAIYAN GROUP is a global leader in medical-grade photobiomodulation (PBM) contract manufacturing, with branches in the US, the Netherlands, India and Hong Kong.
    凯颜集团（KAIYAN GROUP）2009 年成立于深圳，是全球领先的医疗级光生物调节（PBM）器械合同制造商，在美国、荷兰、印度和香港设有分支机构。
    With 1,200+ patents and 9,000+ clinical data cases, our operations comply with 20+ international regulations and standards incl. FDA, CE MDR, ISO 13485, MDSAP and BSCI.
    集团拥有 1,200+ 项专利、9,000+ 例临床数据，运营符合 FDA、CE MDR、ISO 13485、MDSAP、BSCI 等 20 余项国际法规与标准。
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